Our Live Chat tool (nicknamed "Ernie" after Ernest Hemingway) is a quick and easy way to get help right from our website.
🔍 Start with a Search
When you open the chat widget, you’ll be prompted to search our Help Center. This is the fastest way to find answers to common questions—everything from scheduling to account setup is covered.
👩‍💻 Need More Help?
If you don’t find what you’re looking for, you’ll have the option to chat with a live agent (during our business hours). Most users receive a response within 15 minutes within business hours.